EQUIPMENT IN VANS:

·        All our vans are equipped with trolleys, blankets, straps, bungee cords, tracking, sat-nav.

·        Our vans offer transportation of furniture, household items.

VANS SIZES:

·        We offer 4 different sizes of vans, which allows us to adapt to the needs of our customers. Check the offered van sizes and choose the right van size for the size of your move.

·        Make sure you choose the right size van for your items.

·        Check the dimensions of the loading part of our vans we offer on our website.

·        Please note that sometimes we can send a larger van, but we will allow the cargo space to match the van you ordered unless you want to change the size of the van to order a larger loading space.

QUOTATION AND COST:

·        We offer service of removals in London, and from London to every other city in the UK and vice versa.

·        By filling out a form on our website, you will initiate a process where we will call you to confirm the items to be moved and quote our price. Upon confirmation from you, you’ll immediately  get email on the given email address a detailed summary of your quote and a button for the link of payment.

·        The fee includes all the details of the service confirmed with until there are no changes made by the customer.

·        If you order one helper, it means that the driver assists with loading and unloading. Please consider ordering two helpers if the items you transport are too heavy or too large to carry, or there are more than 2 floors without a lift.

·        Please consider that when ordering one helper, where there are large and heavy objects and the client wants to help in carrying, our staff has the right to refuse to carry with the client for the safety reason of the customer and our staff.

·        When you order one helper, we can send 2 people, but only one helper will assist in loading according to the order unless you want to order an additional helper.

·        If the order exceeds the ordered time, we charge fees in 30-minute blocks, however, whether we can stay longer depends on how much time we have to reach the next client. Therefore, we ask you to estimate the loading and unloading time as accurately as possible and do not underestimate the time needed for moving.

·        We do not charge for a person to travel in the van unless there is space available for the person in the van but only for one person

·        If there is no elevator in operation in the place you are moving from or moving into, we charge floor fees (£ 10 / floor)

AMENDMENTS:

·        If you need to make changes in your quotation details, such as changing the date, time, van size, the number of helpers or addresses, you need to call us and get a new quotation. You may also use our contact form on the website, email or SMS us with your order number to make amendments to your quotation.

·        Please DO NOT leave information about changing your order details on our voicemail, as this form will not be accepted by us.

CANCELATION:

·        In case of cancellation you can contact us by calling us or by using contact form on the website providing reference number of your booking with the subject title ‘cancelation of order’.

·        If the cancellation is made 48 hours before the booking time, full 100 % payment will be refunded, if after 48 hours 30 % cancellation charges will be deducted from the given amount. 

PAYMENTS:

·        We accept payment methods online only made by card.

·        If it takes longer to finish the removal than the booked time, the price is updated by the driver and the customer gets updated invoice with a link to make the payment – via  email.

FURNITURE ASSEMBLY AND DISASSEMBLY:

·        If you need help in the assembling / disassembling of the moved furniture, we will do it with the booked hourly rate with no hidden charges.

·        Please try to calculate the accurate amount of time required for the removal so that the required amount of hours are booked on the website.

·        If some special tools are needed for the moving please make sure to arrange them before time.

PARKING:

·        One thing to keep in mind that it is the responsibility of the customer to reserve the parking space for the van.

·        If you will not provide the parking permit for our vehicle then, our driver may ask for a deposit of 65 GBP + VAT for a potential fine.

·        If we do not receive a penalty ticket by a letter from your Council within six weeks, we will refund the deposit paid for the penalty ticket. If we receive a ticket, we will send you photos to your email to confirm.

INCLUDED IN THE PRICE:

·        Fuel charges for the route are included in the price.

·        Our clients do not cover the cost of our travel to the customer’s address, nor do they cover the cost of return.

·        Working time is counted from the time we start work (arrival) to time we finish the work.

·        Please select the floor carefully and also provide the floor from where moving is performed and same goes with the destination

NOT INCLUDED IN THE PRICE:

·        Packaging materials are not included, if you need packaging materials, please order them separately on our website.

·        Parking fees, fines, toll motorway fees, ferry fees – are not included in the price.

·        If the distance does not exceed 10 miles, we do not charge for the distance, if the distance exceeds 10 miles, we will charge for the full distance of £ 1.5 / mile. (The routes will be made according to the recommendations of our Sat-Nav, unless you request a specific route)

·        The fee for the Paid Zone in Central London – Congestion Charge Zone – is a £15 daily charge if you drive within the Congestion Charge zone 07:00-22:00, every day.

·        The fee for the Paid Exhaust Zone in Central London – ULEZ- Ultra Low Emission Zone – the same zone as Congestion Charge – applies 7 days a week, 24 hours a day (£ 12.50 + Vat).

DELAYS:

·        We do our best to be always on time, but we ask for tolerance of 1-2 hours in the event of any traffic jams or delays that we have no influence on.

CONTACT:

·        If you need to contact us please use contact form on our website or send an SMS enclosing your order number and inquiry on +44 7424 661661 or call our office within office working hours.

WE DON’T PROVIDE ANY SERVICE FOR RUBBISH CLEARANCE! NO JUNK REMOVALS! NO WASTE DISPOSAL!